Terms and Conditions
Bed & Breakfast DiepenHuus applies the general terms and conditions below. These are in effect from the moment of reservation up to and including the stay at Bed & Breakfast DiepenHuus.
By entering into a reservation at Bed & Breakfast DiepenHuus, these General Terms and Conditions come into effect. Upon request, a copy of these General Terms and Conditions will be provided to the guest free of charge.
Article 1. Definitions:
The definitions indicated in capital letters have the following meaning within the context of these general terms and conditions:
B&B: Bed & Breakfast DiepenHuus, Haaksbergerstraat 8, Diepenheim. Legally represented by Mr. M.F. Suskind and Ms. C.G.J. Ten Voorde, hereinafter referred to as “Owners” or “Owner”.
The owner/owner may be represented by another person.
Guest: a person staying at the B&B who is registered as such;
Main Guest: the person who has made a reservation at the B&B (also on behalf of other guests). The main guest must be over the age of 18 and is responsible for his/her fellow guests;
Owners: the person who manages the B&B as owner;
Reservation: a confirmation of the reservation request by the B&B;
Article 2. Applicability
These general terms and conditions apply to: all offers, quotations, orders,
legal relationships and agreements, however named, concerning the stay at the B&B.
Deviations from, and additions to, these general terms and conditions are only valid if they have been expressly agreed upon in writing in, for example, a (written) agreement or order confirmation.
In the event that these general terms and conditions and the order confirmation contain mutually conflicting conditions, the conditions included in the order confirmation shall apply.
Article 3. Rates
The rates for B&B reservations include tourist tax of € 1.55 p.p.p.n., made-up beds, towels, kitchen towels, and final cleaning. The rates are exclusive of the costs of cancellation or travel insurance and/or other costs.
All information regarding rates on the website (www.diepenhuus.nl) is deemed to have been provided in good faith and is always subject to interim adjustments. The B&B is not bound by obvious errors on its website.
Article 4. Reservation and Confirmation
No extra costs are charged for reserving a stay at Bed & Breakfast DiepenHuus.
Reservations can be made by email, via the website, or by telephone.
Upon receipt of your reservation request, Bed & Breakfast DiepenHuus will send a confirmation (provided space is available). The reservation is only final after confirmation of your reservation request by Bed & Breakfast DiepenHuus.
The reservation confirmations refer to these General Terms and Conditions.
Article 5. Payment
The accommodation costs at Bed & Breakfast DiepenHuus must be paid in advance. It is not possible to pay these at the end of the stay.
The owner may deviate from these terms and conditions in consultation with the guest.
Business clients may receive an invoice for the stay upon request.
Article 6. Cancellations
Cancellation is free of charge up to 2 days prior to the date of arrival.
In the event of cancellation and/or no-show on the date of arrival, the entire stay amount will be charged as compensation.
No refund will be given in the event of early departure; you are also liable for cancellation costs if you do not show up. (No Show)
Article 7. Force Majeure
In the event of force majeure, whether of a permanent or temporary nature, the B&B is entitled to dissolve the agreement in whole or in part or to temporarily suspend it, without the Guest being able to claim performance and/or compensation. Force majeure includes, but is not limited to: illness or death of the Owners, damage to the accommodation due to storm, fire, or other circumstances rendering normal use of the accommodation (temporarily) impossible, extreme weather conditions, power outages, government measures, or unannounced sale.
In the event of full or partial dissolution, the owner will send an alternative offer as soon as possible.
If this is not possible or if the guest does not accept the offered alternative, the payment already made will be refunded in full or in part, without any obligation to pay compensation.
Article 8. Damage
The Guest must behave appropriately and use the B&B accommodation in accordance with the instructions given by the B&B or the Owners and the provisions in the House Rules or General Terms and Conditions.
The Owners reserve the right to deny guests access to the B&B with immediate effect in the event of a violation of the House Rules or the General Terms and Conditions, or inappropriate behavior, without any refund of the accommodation costs.
The Main Guest is legally liable for any damage caused to the B&B accommodation or the items contained therein by him/her or his/her fellow guests.
Any incident of damage (damage, loss, disappearance, or theft) must be reported immediately to the Owners by the Guest. Repair or replacement costs must be reimbursed by the Guest to the Owners immediately upon request. Should it subsequently appear after check-out that items have been left behind broken and this has not been reported to the owner, the bill for the incurred repair and/or replacement costs will still follow.
In the event of loss or failure to return the keys to the B&B, all resulting costs will be charged to the Main Guest. The Main Guest is obliged to pay these within 14 days of receipt of the substantiated invoice sent by the B&B. Guests receive a key to the B&B; this must be returned upon departure. The Guest is personally responsible for properly locking the entrance door of the B&B. Loss of the key is at the guest's expense (€ 25.00) and must be paid by the guest in cash upon check-out or subsequently by invoice within 14 days.
Article 9. Liability
The B&B cannot be held liable for damage suffered by the Guest or third parties as a result of the stay in the accommodation. The Guest indemnifies the B&B against claims in this regard. The B&B is not liable for malfunctions in and around the accommodation, such as power and water supply failures and technical installation failures, or unannounced or untimely construction and/or road works in the vicinity of the B&B.
The B&B is only liable for damage attributable to the gross negligence or fault of the B&B.
The Guest must take all reasonable measures themselves to prevent damage, loss, or theft of property. This is done, for example, by properly locking the accommodation during a temporary absence. The B&B cannot be held liable in this regard, except as stated under point 2 of this article.
Article 10. Complaints
We try to make your stay as pleasant as possible. Despite our best efforts, it is still possible that you may have a complaint or comment. In order to resolve this properly, we ask you to inform us of this as soon as possible on-site, via email, or by telephone.
Article 11. Privacy
The B&B will treat all personal data provided to or known to it confidentially and will not make it freely available to third parties.
Further explanation regarding how the B&B handles personal data can be found in the privacy statement available on the website, www.diepenhuus.nl.
Article 12. Final Provision
The general terms and conditions and the agreement concluded between the guests and the B&B are governed by Dutch law.
All disputes will be settled by the competent court.
If any provision of these general terms and conditions or of the underlying Assignment/Agreement should be wholly or partially null and void and/or invalid and/or unenforceable, as a result of any statutory provision, judicial ruling, or otherwise, this shall have no effect whatsoever on the validity of all other provisions of these general terms and conditions or the underlying Assignment/Agreement. If a provision of these general terms and conditions or the underlying Assignment/Agreement should be invalid for a reason as referred to in the previous paragraph, but would be valid if it had a more limited scope or extent, then this provision shall - first of all - automatically apply with the most far-reaching or extensive limited scope or extent with which or in which it is valid.
Without prejudice to the provisions of paragraph 2, the parties may, if desired, enter into consultation in order to agree on new provisions to replace the void or annulled provisions. In doing so, they shall adhere as closely as possible to the purpose and intent of the void or annulled provisions.